EMPIRE ROYALS SUPPORT
Accessibility Policy
Gaming For Everyone
We want customers to be able to browse products and get help across devices and abilities.
Updated 20 September 2026Our approach
We work to make product information, cart, checkout links and support details clear on desktop and mobile. We aim to use readable type, useful link labels, visible focus states and layouts that reflow on smaller screens. Accessibility is an ongoing process, and this statement is not a claim of formal certification.
Motion and display
Our informational pages include a decorative moving text band. It stops animating when your device requests reduced motion. Decorative motion does not contain information needed to understand the policy. Browser zoom and device display settings can improve legibility.
Keyboard and assistive technology
Customers should be able to reach navigation and links with a keyboard and read headings and content in order with assistive technology. Third-party checkout, media and apps may have separate accessibility behaviour. If you encounter a barrier, please tell us where it occurs.
Ask for another format
Email support@empireroyals.com or call +61 479 095 200 if you need help understanding a product listing, placing an order or obtaining a policy in a more usable form. Tell us what format or adjustment would help.
Report a problem
Please include the page URL, device and browser if known, what you were trying to do and any assistive technology involved if you are comfortable sharing it. You do not need to disclose a disability to request help. We will review the report and work toward a practical solution.
Updates
We update this statement as we improve the storefront. For order-specific issues and consumer remedies, our Returns & Refunds Policy also applies.
Need help?
Email support@empireroyals.com or call +61 479 095 200.
66 Windemere Road, Alexandra Hills, Queensland 4161, Australia. Include your order number when contacting us about an order.