Shipping policy
Shipping Policy
Updated 20 September 2026
Clear delivery estimates, tracking and support for gaming gear headed your way.
Where we deliver
We accept orders for delivery to Australia, New Zealand, the United States, the United Kingdom and Canada where a shipping option is available at checkout. Enter your full delivery address to see the methods available for your postcode. If checkout does not offer a service for your address, contact us before placing an order.
Processing and delivery times
Orders are usually prepared in 1–2 business days. Business days exclude Australian weekends and public holidays. An order placed after 11:00 pm AEST generally begins processing the next business day. Tracking and the shipping confirmation follow dispatch. Delivery estimates may change during peak periods, carrier disruptions, customs checks or for remote addresses.
| Destination | Standard delivery | Express delivery |
|---|---|---|
| Australia | 7–21 business days after dispatch | Target delivery within 5 business days of placing the order, including processing, where an express service is available |
| New Zealand | 7–21 business days after dispatch | 6–12 business days after dispatch |
| United States, United Kingdom, Canada | 6–21 business days after dispatch | 3–12 business days after dispatch |
The express target for Australia is an estimate, not a guarantee. The delivery method, price and latest estimate shown at checkout govern the order. If the carrier cannot service a postcode on an express schedule, we will contact you about the available option.
Shipping charges
Standard shipping is intended to be free in the listed destinations. Express shipping is intended to be USD $3.99 or the checkout-displayed local-currency equivalent, where offered. Any actual shipping charge is shown before you pay. We do not charge a shipping fee later without your agreement. Please contact us if the charge at checkout differs from this page; we will resolve the discrepancy before accepting the order.
Tracking and split deliveries
When available, a tracking link is sent to the email address in your order. Allow time for the carrier’s first scan. A multi-item order may be shipped in separate parcels; tracking can arrive in more than one email. Follow the carrier updates and contact our team if tracking has stopped or a parcel is marked delivered but cannot be located.
Addresses and changes
Check the name, unit number, postcode and phone number at checkout. Contact us promptly if an address needs correcting. We will try to update an order before dispatch; changes cannot always be made once a label is issued or a parcel is in transit. Additional delivery costs caused by an incorrect address may apply only if disclosed and agreed with you.
Delays, loss and damage
A carrier estimate can change. If an order passes its stated delivery window, email us your order number and tracking details so we can investigate. Photograph visible transit damage, the outer carton and the product, and retain the packaging until we respond. We will provide the remedy required under applicable Australian Consumer Law where goods fail a consumer guarantee.
International shipping and customs
International parcels can be assessed for import duties, GST/VAT, handling charges or inspections. Unless checkout expressly says these are prepaid, the recipient may need to pay charges imposed by their destination. Customs processing is outside the carrier transit estimate. See our Customs & Import Policy for details.
Unavailable items and refused parcels
If an item becomes unavailable after an order is placed, we will contact you with the available options, including a refund for an item we cannot supply. A refused delivery or an uncollected parcel may be returned to sender. Contact us first so we can explain re-delivery or refund options and any actual carrier costs. Your statutory rights remain unchanged.
Questions about an order
Email support@empireroyals.com with the order number, purchase email, shipping address and a brief description of the issue. Never send payment card details by email.
Need help?
Email support@empireroyals.com or call +61 479 095 200. Business contact address: 66 Windemere Road, Alexandra Hills, Queensland 4161, Australia.