Privacy policy

Privacy Policy

Updated 20 September 2026

How Empire Royals handles information when you shop, browse or contact support.

Who this policy covers

This policy covers personal information collected through the Empire Royals website, checkout and customer support. We are based in Australia and can be contacted at support@empireroyals.com, +61 479 095 200, 66 Windemere Road, Alexandra Hills, Queensland 4161, Australia. See our Legal Notice for further business information.

Information we collect

Depending on your interaction with us, we collect your name, email, telephone number, delivery and billing addresses, order details, support correspondence, return requests, account details and site usage information such as device, browser and cookie identifiers. Payment information is processed through the checkout’s payment providers; do not send card details to us by email. We may receive transaction and fraud signals from those providers.

How information reaches us

You provide information at checkout, through an account, when subscribing to messages or when contacting support. Our website and service providers may collect technical data automatically. Carriers, payment providers and fraud prevention partners may send us updates needed to fulfil an order or address a problem.

Why we use it

We use information to process payment and orders, arrange delivery, manage returns and warranty requests, answer enquiries, prevent fraud, maintain site security, understand site performance and meet legal recordkeeping obligations. We send promotional email or SMS only where permitted and subject to the consent and unsubscribe options that apply to the message.

Cookies and marketing choices

Essential technologies keep the cart and checkout working. Analytics and advertising technologies, if enabled, help us understand use and measure marketing. Review our Cookie Policy and any privacy or cookie choices presented on the site. You can also change browser settings, although blocking essential cookies may disrupt checkout.

Who receives information

We share only information reasonably needed with our ecommerce platform, payment processors, delivery partners, customer support and technology providers, professional advisers where necessary, and authorities where required by law. We do not publish your order details. Some partners may process information outside Australia; safeguards and legal requirements depend on the destination and provider.

Storage and security

We retain order and support records for as long as needed for fulfilment, legal obligations, accounting, dispute handling and legitimate business purposes, then delete or de-identify them where practicable. We use reasonable security measures and restrict access to people and providers who need it. No internet transmission can be guaranteed risk free.

Access, correction and complaints

Contact support@empireroyals.com to ask what personal information we hold, request a correction or make a privacy complaint. Tell us the order email and the information concerned; we may verify your identity before releasing account details. We will respond in a reasonable time and explain if a request cannot be fulfilled. If unresolved, Australian customers may contact the Office of the Australian Information Commissioner.

Marketing opt-out and other rights

Use the unsubscribe link in a marketing email or contact us to stop promotional messages. Transactional communications about an order may still be sent. Where laws in your location grant additional privacy rights, contact us and we will assess the request under those laws.

Changes and contact

We may update this policy to reflect changes in operations or legal obligations. The date above identifies this version. Contact support@empireroyals.com with privacy questions; include only the minimum personal information needed to explain the request.

Need help?

Email support@empireroyals.com or call +61 479 095 200. Business contact address: 66 Windemere Road, Alexandra Hills, Queensland 4161, Australia.