EMPIRE ROYALS SUPPORT

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Empire Royals / Customer support

Let's get you back in the game.

Questions about gaming gear, an order or a return? Tell us what you need and our team will reply personally.

Direct support

Talk to our team.

Professional support emailsupport@empireroyals.com

For order questions, include your order number and checkout email.

Phone+61 479 095 200

Have your order number ready when you call about a purchase.

Business contact address

66 Windemere Road, Alexandra Hills, Queensland 4161, Australia

Ask for return instructions before sending an item. The return destination may differ.

Self-serve details

Review delivery estimates and return conditions, or ask us for the latest available order update.

Order status helpShippingReturns & refunds
Send a message

We're here to help.

Choose a way to contact us. Our team can check product compatibility, order details, shipping updates, returns and refunds.

Include these details for an order

  • Your order number, such as #1001.
  • The email address used at checkout.
  • A short explanation of what you need checked.
  • A tracking number if one appears in your dispatch email.

Do not send passwords or payment card numbers. If an email button does not open your email application, copy the support address above or call us.

Email our teamCall support

We use your details to answer your request. Read our Privacy Policy.

PLAYER SUPPORT ONLINE

Questions about an order, delivery or product? Send the details below and our team will investigate.

EMAIL SUPPORT support@empireroyals.com Best for detailed order questions PHONE SUPPORT +61 479 095 200 Business-day support ORDER STATUS Request tracking help Have your order number ready

MESSAGE TERMINAL

Contact our support team

SECURE FORM
Please do not include passwords or full card details.

Response target: within 1–2 business days. Complex carrier or payment investigations may require additional time.

Waiting for tracking?

Tracking can take time to activate after dispatch. Send us your order number if no update appears.

Need a return?

Contact us before sending an item. We will explain eligibility and the correct return instructions.

Need an address change?

Message us immediately. Changes are not guaranteed after processing or dispatch begins.