EMPIRE ROYALS SUPPORT
Subscriptions & Billing
Subscriptions & Billing
Clear terms for one-time gaming purchases and any recurring plan expressly chosen at checkout.
Updated 20 September 2026The gaming products currently shown
The gaming hardware currently listed on Empire Royals is presented as a one-time purchase unless the specific product page and checkout clearly give you a separate subscription option. Buying a console or accessory does not, by itself, enrol you in a membership or authorise repeat charges. Signing up for marketing emails also does not create a paid subscription.
When a recurring plan exists
We will only treat an order as a subscription when you actively choose a recurring option at checkout. Before you pay, the offer must identify the recurring product or benefit, charge amount and currency, billing frequency, delivery frequency if applicable, any initial discount, subsequent price, minimum term if any, and how to cancel. Your order confirmation should record the option selected. A statement elsewhere on the website does not convert a one-time order into a subscription.
Recurring billing and changes
If you choose a subscription, the agreed recurring payment is processed on the schedule shown at checkout until the plan ends or is cancelled under its disclosed terms. We will not add an undisclosed membership fee to a one-time purchase. If a plan price or its material terms must change, we will explain the change and your available choices before it affects a future charge, as required by applicable law. We will not assume consent to an undisclosed higher charge.
How to cancel or change a plan
For any active plan, use the management link in your subscription confirmation if provided, or email support@empireroyals.com with your order email and subscription or order number. You may ask us to cancel future renewals; contact us before the next scheduled charge whenever possible. We will confirm the effective date and any charge or shipment already initiated. A one-time gaming order does not need a subscription cancellation.
Orders already processed
Cancelling future renewals does not automatically reverse a payment already processed or stop a parcel already dispatched. Contact us immediately if a renewal has just occurred so we can check whether fulfilment can be stopped. For delivered physical goods, our Returns & Refunds Policy explains change-of-mind eligibility and your rights for faulty, damaged or misdescribed items.
Prepaid plans, pauses and refunds
A prepaid term, pause feature, skipped delivery or trial applies only if it was specifically offered and accepted as part of your plan. Its product page or checkout must disclose any minimum term and cancellation or refund terms before purchase. We will review any request to refund an unused prepaid period against the terms accepted at purchase and applicable law. Consumer guarantees and mandatory cancellation or refund rights remain in force.
Unexpected charge or an older plan
If you see a recurring charge you do not recognise, or you previously joined a membership shown on an older version of this site, contact support@empireroyals.com or +61 479 095 200. Include the charge date, amount and order or subscription number if known; never email a full payment card number. We will check the original agreement, explain any active plan and help stop future charges where requested. You can also raise a billing dispute with your payment provider.
Consumer rights and support
This page does not remove any rights under the Australian Consumer Law or other applicable consumer laws. For a one-time order change, see our Cancellation Policy. For questions about recurring payments, email support@empireroyals.com.
Need help?
Email support@empireroyals.com or call +61 479 095 200.
66 Windemere Road, Alexandra Hills, Queensland 4161, Australia. Include your order number when contacting us about an order.