Contact information
.er-help{--bg:#070B14;--panel:#111B2D;--fg:#F3F7FF;--muted:#D7E5F6;--cyan:#9DE9FF;--violet:#7F6BFF;isolation:isolate;background:var(--bg);color:var(--fg);font-family:var(--font-body-family,Assistant,sans-serif);overflow:hidden;padding:0 clamp(16px,4vw,48px) clamp(62px,7vw,105px)}
.er-help *{box-sizing:border-box}.er-help a{color:var(--cyan);text-underline-offset:4px}.er-help a:hover{color:var(--fg)}.er-help :is(a,button,input,textarea,select):focus-visible{outline:2px solid var(--cyan);outline-offset:4px}
.er-help__ticker{overflow:hidden;margin:0 calc(-1 * clamp(16px,4vw,48px));border-block:1px solid rgba(157,233,255,.42);background:#111B2D;color:var(--cyan);font:800 13px/1.3 var(--font-heading-family,Assistant,sans-serif);letter-spacing:.14em;white-space:nowrap;text-transform:uppercase}
.er-help__track{width:max-content;display:flex;animation:er-help-flow 31s linear infinite}.er-help__run{display:block;flex:none;padding:13px 0;white-space:nowrap}@keyframes er-help-flow{to{transform:translateX(-50%)}}
.er-help__inner{max-width:1160px;margin:auto}.er-help__hero{position:relative;padding:clamp(52px,7vw,90px) 0 clamp(33px,5vw,55px);border-bottom:1px solid rgba(157,233,255,.4)}
.er-help__eyebrow{display:block;margin:0 0 19px;color:var(--cyan);font-size:12px;font-weight:800;letter-spacing:.17em;text-transform:uppercase}.er-help__hero h1{max-width:16ch;margin:0;color:var(--fg);font:800 clamp(43px,7.5vw,88px)/.98 var(--font-heading-family,Assistant,sans-serif);letter-spacing:-.055em;text-transform:uppercase;text-wrap:balance}.er-help__hero h1 em{font-style:normal;color:var(--cyan)}.er-help__hero p{max-width:680px;margin:24px 0 0;color:var(--muted);font-size:clamp(17px,1.9vw,21px);line-height:1.55}
.er-help__layout{display:grid;grid-template-columns:minmax(0,.88fr) minmax(0,1.12fr);align-items:start;gap:clamp(16px,3vw,28px);padding-top:clamp(26px,4vw,46px)}.er-help__stack{display:grid;gap:16px}.er-help__card{min-width:0;padding:clamp(22px,3vw,36px);border:1px solid rgba(157,233,255,.35);border-radius:18px;background:var(--panel);box-shadow:0 18px 48px rgba(0,0,0,.14)}.er-help__card--glow{background:radial-gradient(circle at 100% 0%,rgba(127,107,255,.15),transparent 55%),var(--panel)}
.er-help__tag{display:inline-block;color:var(--cyan);font-size:12px;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.er-help__card h2{margin:11px 0 16px;color:var(--fg);font:800 clamp(24px,3vw,36px)/1.08 var(--font-heading-family,Assistant,sans-serif);letter-spacing:-.035em}.er-help__card h3{margin:20px 0 8px;color:var(--fg);font:800 19px/1.2 var(--font-heading-family,Assistant,sans-serif)}.er-help__card :is(p,li){margin:0 0 14px;color:var(--muted);font-size:15px;line-height:1.65}.er-help__card p:last-child{margin-bottom:0}.er-help__card ul,.er-help__card ol{margin:0;padding-left:22px}.er-help__card li+li{margin-top:8px}.er-help__card strong{color:var(--fg)}.er-help__method{padding:16px 0;border-top:1px solid rgba(157,233,255,.24)}.er-help__method:first-of-type{border-top:0}.er-help__method small{display:block;margin-bottom:5px;color:#AFC4DC;font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.12em}.er-help__method a{font-size:clamp(17px,2vw,23px);font-weight:800;overflow-wrap:anywhere}.er-help__method p{margin:6px 0 0}.er-help__micro{font-size:13px!important;color:#B7C9DF!important}
.er-help__form{margin-top:23px}.er-help__fields{display:grid;grid-template-columns:1fr 1fr;gap:17px}.er-help__field{min-width:0}.er-help__field--full{grid-column:1/-1}.er-help__field label{display:block;margin-bottom:8px;color:var(--fg);font-size:14px;font-weight:800}.er-help__field label span{color:var(--cyan)}.er-help__field :is(input,select,textarea){display:block;width:100%;min-height:51px;padding:12px 14px;border:1px solid #55708B;border-radius:10px;background:#091321;color:var(--fg);font:500 16px/1.4 var(--font-body-family,Assistant,sans-serif);box-shadow:none;appearance:auto}.er-help__field textarea{min-height:140px;resize:vertical}.er-help__field :is(input,textarea)::placeholder{color:#B8C9DD;opacity:1}.er-help__field :is(input,select,textarea):focus{border-color:var(--cyan)}.er-help__fine{margin:17px 0 21px!important;font-size:13px!important}.er-help__submit{display:inline-flex;align-items:center;justify-content:center;width:100%;min-height:53px;padding:12px 22px;border:1px solid var(--cyan);border-radius:10px;background:var(--cyan);color:#07111D;cursor:pointer;font:800 16px/1.2 var(--font-heading-family,Assistant,sans-serif);letter-spacing:.02em;transition:transform .2s ease,box-shadow .2s ease}.er-help__submit:hover{transform:translateY(-2px);box-shadow:0 9px 28px rgba(157,233,255,.18)}.er-help__notice{padding:16px 18px;margin:0 0 19px;border:1px solid var(--cyan);border-radius:10px;background:#0B2B38;color:var(--fg);line-height:1.5}.er-help__errors{padding:16px;margin-bottom:18px;border:1px solid #FFB6B6;border-radius:10px;background:#3D1B28;color:#FFF}.er-help__errors *{color:#FFF!important}.er-help__linkrow{display:flex;flex-wrap:wrap;gap:10px;margin-top:20px}.er-help__chip{display:inline-flex;padding:10px 14px;border:1px solid rgba(157,233,255,.38);border-radius:9px;text-decoration:none;font-size:14px;font-weight:700}.er-help__chip:hover{background:#193451}
@media(max-width:790px){.er-help__layout{grid-template-columns:1fr}.er-help__hero h1{max-width:none}}@media(max-width:470px){.er-help__fields{grid-template-columns:1fr}.er-help__field--full{grid-column:auto}.er-help__card{padding:21px 18px}.er-help__hero h1{font-size:clamp(40px,12vw,60px)}}@media(prefers-reduced-motion:reduce){.er-help__track{animation:none}.er-help__run[aria-hidden=true]{display:none}.er-help__submit{transition:none}.er-help__submit:hover{transform:none}}
.er-help__action{display:inline-flex;align-items:center;justify-content:center;min-height:51px;padding:12px 20px;border:1px solid var(--cyan);border-radius:10px;background:var(--cyan);color:#07111D!important;text-decoration:none;font:800 15px/1.25 var(--font-heading-family,Assistant,sans-serif);transition:transform .2s ease,box-shadow .2s ease}.er-help__action:hover{transform:translateY(-2px);box-shadow:0 9px 28px rgba(157,233,255,.18)}.er-help__action--outline{background:transparent;color:var(--cyan)!important}.er-help__actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:23px}@media(prefers-reduced-motion:reduce){.er-help__action{transition:none}.er-help__action:hover{transform:none}}
EMPIRE ROYALS ✦ REAL PEOPLE ✦ CLEAR ANSWERS ✦ EMPIRE ROYALS ✦ REAL PEOPLE ✦ CLEAR ANSWERS ✦ EMPIRE ROYALS ✦ REAL PEOPLE ✦ CLEAR ANSWERS ✦ EMPIRE ROYALS ✦ REAL PEOPLE ✦ CLEAR ANSWERS ✦
Empire Royals / Customer support
Let's get you back in the game.
Questions about gaming gear, an order or a return? Tell us what you need and our team will reply personally.
Direct support
Send a message
Talk to our team.
Professional support emailsupport@empireroyals.com
For order questions, include your order number and checkout email.
Phone+61 479 095 200
Have your order number ready when you call about a purchase.
Business contact address
Self-serve details
66 Windemere Road, Alexandra Hills, Queensland 4161, Australia
Ask for return instructions before sending an item. The return destination may differ.
Helpful pages.
Review delivery estimates and return conditions, or ask us for the latest available order update.
We're here to help.
Choose a way to contact us. Our team can check product compatibility, order details, shipping updates, returns and refunds.
Include these details for an order
- Your order number, such as #1001.
- The email address used at checkout.
- A short explanation of what you need checked.
- A tracking number if one appears in your dispatch email.
Do not send passwords or payment card numbers. If an email button does not open your email application, copy the support address above or call us.
We use your details to answer your request. Read our Privacy Policy.